Support Specialist
Remote - EST
Part Time
About the Role
We are looking for a highly skilled Support Specialist with a strong technical capabilities and background in finance / accounting to join our team.
In this role, you will be responsible for guiding new customers through implementation, configuring their billing workflows, and providing ongoing support. You will collaborate closely with Product, Engineering, and Customer Success to ensure our customers experience a smooth, reliable, and scalable setup.
Location: Remote - EST
Department: Customer Success / Operations
Position: Part-time
Submit application to: jobs@withvayu.com
Key Responsibilities
- Customer Support - Serve as the primary point of contact for customers post-launch for technical or operational issues.
- Customer Enablement - Understand customers pricing, billing, and revenue models to configure Vayu accordingly.
- Troubleshoot and resolve - platform-related issues, coordinating with Product and Engineering when needed.
- Collaborate with CS - to translate business requirements into technical configurations. Validate data migrations, integrations (e.g., CRM, ERP, payment gateways), and ensure accuracy before launch.
- Manage Cases - Maintain detailed logs of support cases, resolutions, and common pain points.
Requirements
- 2+ years experience in technical support, preferably in SaaS or Accounting firms.
- Excellent troubleshooting, problem-solving, and communication skills.
Nice to Have:
- Familiarity with accounting or revenue recognition principles (ASC 606).
Why Join Vayu
Vayu Billing and Revenue platform consolidates data from your CRM, ERP, BI and payment platforms to make B2B billing brilliant. With Vayu companies can work with complete flexibility including diverse pricing models, multiple currencies, collaborate on financial data and set payment collection flows, all designed to simplify your contract-to-cash process.
Our technology is designed to meet any saas pricing model and uniquely to AI companies requirements. Join us and be part of a dynamic team that is driving innovation in financial operations.